Help centre

A digital SIM downloaded to your phone, no physical card needed. It works alongside your usual SIM: your number stays active for calls and WhatsApp, and the eSIM gives you data at your destination.

Most phones since 2019 are, but it must be carrier-unlocked. Quickest check: dial *#06#; if an «EID» number appears, your phone supports eSIM. More in the compatibility guide.

As a guide, maps, messaging and social media use about 0.5–1 GB a day. If you stream video or work on a laptop, pick a bigger or unlimited plan.

Yes, with regional plans (Europe, Asia, Latin America…) or the global plan. Each plan lists exactly which countries are included.

Before you travel, on Wi-Fi. Your plan doesn't start until the eSIM first connects to a network at your destination.

• One tap (iOS 17.4 or later): open your order or email on the iPhone and tap «Install on this iPhone».
• QR code: Settings → Mobile Data → Add eSIM → Use QR Code, and scan it from another screen.
• Manually: in the same menu choose «Enter Details Manually» and copy the SM-DP+ address and activation code from your order.

• One tap: open your order on the phone and tap «Install on this Android» (needs a recent Google Play Services).
• Samsung: Settings → Connections → SIM manager → Add eSIM → Scan QR code.
• Google Pixel: Settings → Network & internet → SIMs → Add SIM → «Download a SIM instead?».
• Others: search «eSIM» in settings. If the QR fails, enter the code manually.

• Set the Etilion eSIM as your mobile data line.
• Turn on data roaming for the Etilion eSIM. This is normal and costs nothing extra.
• To avoid charges from your home operator, turn off data roaming on your usual SIM.

• Check data roaming is on for the Etilion eSIM and that it is your data line.
• Toggle airplane mode for 10 seconds, or restart the phone.
• In the eSIM settings, try selecting the network manually (one of the operators listed on your plan).
• Still stuck? Write to info@etilion.com with your order number: we'll fix it or refund you.

Usually the phone is carrier-locked, there's no internet during installation, or the code was already used. Connect to Wi-Fi and try again. If it persists, contact us.

Write to info@etilion.com with your order number. Depending on the operator, it can sometimes be recovered.

By card, Apple Pay, Google Pay or PayPal. Card payments are confirmed by your bank (3-D Secure) and we never see your card details.

Yes: if you haven't installed it, you get a full refund within 30 days. Details in the refund policy.

Write to info@etilion.com with your order number and billing details.