Etilion

Refund policy

Last updated: 2 November 2026

If your eSIM doesn't work for reasons outside your control, you get your money back. Simple.

You get a full refund if

  • You haven't installed the eSIM and ask within 30 days of purchase.
  • We couldn't deliver your eSIM (refunded automatically).
  • We couldn't add a top-up you paid for (also refunded automatically).
  • The eSIM doesn't work in a covered area because of a fault on our or the operator's side that we can't solve with you.
  • We held or rejected your order for security reasons.

Not refundable

  • An installed eSIM that has already used data.
  • An eSIM deleted from the phone by the user.
  • Coverage or speed limitations stated on the plan before purchase.

How to request it

Write to info@etilion.com with your order number (it starts with ET-). Refunds go back to the original payment method and usually show within 5–10 business days, depending on your bank.